**Terms and Conditions of Sale - Elite Supply Chains and Logistics**
- **Waiver of Standard Terms and Conditions:** The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
- **Payment Terms:** Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Elite Supply Chains and Logistics reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. Elite Supply Chains and Logistics will be authorized to suspend any provision of services without prior warning in the event of late payment.
- **Debt Recovery:** If a payment is still outstanding more than sixty (60) days after the due payment date, Elite Supply Chains and Logistics reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
- **Withholding at Source:** Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can Elite Supply Chains and Logistics become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Elite Supply Chains and Logistics in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
- **Service Performance:** Elite Supply Chains and Logistics SARL undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Elite Supply Chains and Logistics cannot, under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
- **Claims:** In order for it to be admissible, Elite Supply Chains and Logistics must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
- **Return of Cargo:** The client has the right to return any cargo within 15 days of receipt, provided that the goods are in their original condition and packaging. Elite Supply Chains and Logistics reserves the right to inspect the returned goods and determine if they meet the return criteria. Any return shipping costs will be the responsibility of the client.
- **Governing Law:** All our contractual relations will be governed exclusively by Tunisia law.
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please refer to www.allianceshipping.net/terms and www.allianceelitetrade.com/legal_terms